Refund Policy

1. Full refunds

• Not yet activated: you transferred but changed your mind before Premium was activated, or we could not activate it because of a problem on our side.
• Duplicate transfers: if you paid the same order more than once, the extra transfers are refunded.
• Wrong amount: any overpayment is refunded; if you paid too little, you can top up the difference or get the full amount back.
• 7-day satisfaction guarantee: for an account's first Premium purchase, you get a full refund if you ask within 7 days of activation. This applies once per account.

2. Prolonged service problems

If a problem on Wordly Go's side keeps you from using the main Premium features for more than 72 consecutive hours and we cannot fix it, you can choose either extra Premium time to make up for it, or a refund for the remaining part of your plan.

3. When refunds don't apply

• Requests for personal reasons more than 7 days after activation, or for purchases after the first. The plan stays fully usable until it ends.
• Unused time when you stop using the service before your plan ends.
• Accounts suspended or terminated for breaking the Terms of Service, such as sharing an account or bypassing content locks.
• Money sent to an account other than Wordly Go's receiving account.

4. How to request a refund

Email nykhoa2405@gmail.com or use Feedback & bug reports (choose “Payment & Premium”) with:

• Your Wordly Go account email.
• The order code (WG…) — shown under Account → Your plan.
• A screenshot or receipt of the transfer.
• The reason, and the account to refund to if different from the one you paid from.

5. Processing time

• We reply within 2 business days.
• Approved refunds are transferred within 5–7 business days, to the paying account by default.
• Wordly Go charges no refund fee.

6. After a refund

The Premium time from the refunded order is removed; time from other orders is kept. Your learning data is not affected.

7. Contact

Email: nykhoa2405@gmail.com · Phone: +84 866 695 643.